At Rishte Wale Matrimony Service, we strive to offer excellent matchmaking services to our members. This Refund Policy outlines the terms and conditions under which refunds may be provided for our paid services. By purchasing any of our premium memberships, you agree to abide by the following terms.

1. General Refund Terms

• No Refund for Used Services: Once you have accessed or used any part of our premium services (such as viewing premium profiles or communicating with members), the service is considered rendered, and no refund will be issued.

• Request for Refund: If you have not used any of the paid services and believe you are eligible for a refund, you may contact our customer support within 7 days of the purchase date to request a refund. Refund requests made after this period will not be accepted.

• Partial Refunds: In some cases, we may offer partial refunds, depending on the level of usage of our services and the time elapsed since the purchase. However, this is at the sole discretion of Rishte Wale Matrimony Service.

2. Automatic Renewals and Refunds

• Membership Renewals: If you have subscribed to a membership plan that automatically renews, you will be notified prior to renewal. It is your responsibility to cancel the subscription before the renewal date if you do not wish to continue. Once renewed, the subscription is non-refundable.

• Cancellation of Auto-Renewal: You can cancel the auto-renewal feature of your membership at any time through your account settings. Once canceled, you will still have access to the premium services for the remainder of the current subscription period, but no further payments will be processed.

3. Refund Process

If you are eligible for a refund, the process is as follows:

• Refund Request: You must contact our customer service team via email at support@rishtewale.com, providing the payment receipt and reason for requesting a refund.

• Review and Approval: Our team will review your request, verify your eligibility, and respond within 7-10 business days.

• Refund Method: Approved refunds will be credited back to the original payment method used during the purchase. Please allow an additional 7-10 business days for the funds to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Situations

We will not issue refunds in the following cases:

• Change of Mind: Refunds will not be issued if you change your mind after purchasing a membership or service.

• Violation of Terms: If your account has been terminated due to a violation of our Terms and Conditions, you will not be eligible for any refunds.

• Technical Issues: Any temporary technical or connectivity issues you experience while accessing the website or app do not qualify for a refund. We work to resolve such issues as quickly as possible.

• Mismatched Expectations: We do not guarantee that you will find a match or that the service will meet your specific preferences or expectations. Refunds will not be issued based on dissatisfaction with the matchmaking results.

5. Exceptional Circumstances

In rare cases, such as fraudulent transactions or duplicate payments, we may issue a refund. If you believe you have been charged in error, please contact our support team immediately.

6. Changes to Refund Policy

Rishte Wale Matrimony Service reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy regularly. Continued use of our services after changes are made constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, feel free to contact us at:

Email: support@rishtewale.org
Phone: +91 96155 96156